FAQ

Below are some common questions and answers to help you with your purchase.

• May I exchange my tickets if better seats become available later or if a second show is added?
No. As with all GetTix.Net ticket sales, there are no refunds, exchanges, or cancellations.

• Why are there limits on how many tickets I can buy?
The venue or artist/event management will typically impose a ticket limit per customer, credit card and/or address in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. If we determine that a ticket limit has been exceeded, we may cancel an order, or part of an order, without notice, and may even cancel a ticket that has already been delivered rendering it unusable without notice.

• Are there other ways I can purchase tickets to events that I am interested in attending?
Promoters sometimes conduct pre-sales or special promotions. A pre-sale typically occurs online a few days or weeks before tickets go on sale to the general public. A percentage of all tickets for the event are made available during the pre-sale.
GetTix.Net works with some sports teams to make it possible for customers to purchase tickets to games online from season ticket holders.
Many venues also make tickets available at their box office. To find contact information for a specific box office, search for the venue name on our website, then click on the venue information link

• What is an Internet Presale?
Occasionally, some events will be available to purchase over the Internet in advance of the general public on-sale. These presales frequently require a password that may be distributed by the venue, artist, team, or promoter of either the event or the presale, or distributed by GetTix.Net. Often, these passwords are distributed to exclusive members of clubs or certain other types of groups and cannot be offered to members of the public. Links may be published on the Event Information page at the time of presale. GetTix.Net charge-by-phone and Customer Service representatives cannot give out passwords. If an event is scheduled for presale and we are authorized to publish so in advance, the event page may list an "Internet Presale" date in the ticket on-sale information. When entering your presale password, please ensure you are entering it in the appropriate box: A presale password is not the same as your My Account password.

Internet presales are usually sold from an allotment of seats, which may not reflect the same availability during the public on-sale. Internet presales provide the advantage of exclusive purchasing windows in advance of the public on-sale, which often results in less people competing for the pool of available seats. However, Internet presales may also have limited seating available in various areas - these presales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public on-sale than those that you purchase through a presale. We must remind you that GetTix.Net does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a presale with other tickets that subsequently become available.

• My tickets say ‘General Admission.’ What does that mean?
General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. GetTix.Net cannot guarantee seating for any event that is sold as General Admission.

TICKET COSTS EXPLAINED

• Face Value of a Ticket
The face value of a ticket is determined by the promoter, venue, or artist. GetTix.Net does not determine the face value of tickets
• Facility Charge
The purpose for this charge varies from venue to venue. Not all venues charge a facility charge. GetTix.Net does not determine the facility charge. The facility charge is not retained by GetTix.Net; it is remitted to the venue.
• Convenience Charge
This fee covers costs that allow GetTix.Net to provide the widest range of available tickets while giving you multiple ways to purchase. Tickets are available in many neighborhoods via local ticket outlet locations, our telephone reservation system and GetTix.Net. Tickets can be purchased through at least one distribution channel virtually 24 hours a day. The convenience charge varies by event and is determined by negotiations with arena operators, promoters and others based on costs for each event.

• Is the convenience charge always the same no matter where I buy my tickets?
No, the convenience charge will vary depending upon where you purchase the tickets. There is typically no convenience charge when you drive to an operating box office (meaning a box office run by the venue) to purchase tickets. A convenience charge is applied when you purchase from the Internet, phone or ticket outlet (e.g., at your local department store) and this charge may vary depending upon GetTix’s local agreements with its venue, promoter and outlet partners.

• Order Processing Fee
The order processing fee covers the cost to fulfill your ticket request when you purchase the tickets online or by phone. This charge includes services like taking and maintaining your order on our ticketing systems and arranging for shipping. It is applied to an entire order. Both the venue or promoter and GetTix.Net determine the charge on an event-by-event basis. In almost all cases, additional delivery prices may be charged based on the delivery method that you choose.

• Taxes
City, state, and local taxes (and for Canada, provincial and Federal Goods and Services taxes) are typically included in the face value of the ticket.

• Delivery Price
A variety of delivery options are available for most events. For more detailed information on the delivery of tickets, please review Delivery Methods. Delivery prices will be displayed during the purchase process at the point where you select the shipping method. Consequently, we recommend that you carefully review the delivery prices in the delivery method section of the purchase process before selecting these options to be sure. All other delivery options, including, but not limited to, FedEx, generally require the payment of a delivery price, which will be reflected during the purchase process at the point where you select the shipping method.

TIP: Check back often! As the event date approaches, the venue may release tickets that were previously held for the artist or team.

Why are tickets released? The artist or team may no longer need the tickets that were held when the event originally went on sale. Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!

CUSTOMER SERVICE

• Who handles refunds?
The decision of whether or not to allow refunds is made by the venue or promoter. GetTix.Net assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. However, if a refund is issued, then it will be GetTix.Net who will process refunds for those tickets sold through our Internet sites, call centers and ticket outlets. Please note that delivery prices and certain other fees associated with a ticket order will not be refunded. Please see Cancelled/Postponed Events for more details.

• How are cancellations, postponements and artist venue changes handled?
Occasionally, events are cancelled by the promoter, team, band or venue. Should this occur, and if you purchased your tickets online or through the phones, you may receive a refund or exchange for that event. Please note that delivery and order processing fees cannot be refunded.

• What if I don't receive my tickets?
If you do not receive your tickets 48 hours prior to an event, call a Gettix representative immediately (866-443-8849). Be prepared with the confirmation number for your account, or the purchasing Credit Card. The agent will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be picked up by the Credit Card holder with the original credit card used in the purchase, as well as a matching valid photo ID.

WHERE CAN I BUY TICKETS?

• Online
Buy tickets securely, at your convenience, day or night, 365 days a year.
(Note: For a brief window late each night, transactions are not processed as our ticketing system goes through maintenance.)
-Find event and venue information 24 hours a day.
- Select ticketFast as your delivery option and you can print your tickets directly from your computer (limited to select venues and events).
- Get venue information:
- Easy-to-read, color seating charts for most venues
- Venue information such as directions and parking
- Schedule of all booked events

• Charge-by-Phone
Find your local Charge-by-Phone number to order by telephone

• Ticket Outlet
Our outlet locations vary. Please check with our Outlet tab on the home page.
Business hours vary with each retail location.
Speak to a ticket agent, view a copy of the venue seating chart, pick up your tickets.

• Box Office
-Located at most venues
-Hours of operation vary.
-Venues typically sell tickets just for their events.